Comparing the Leadership of Queen Nzinga and Louis XIII Essay

Naming yourself a great leader isnt the same as establishing the respect of a great leader from the people you rule, for example, Queen Nzinga was able to rule sufficiently and protect her kingdom from, slavery, constant wars, famine, and bankruptcy, whereas Louis XIV, although creating a new society failed at providing such fortifications. In 1663, when Louis XIII had passed away, five year old Louis XIV had to take up the throne, and although he made immature and unreasonable decisions, he later made his mind up to make a more centralized state. For this reason there were constant wars with foreign countries and domestic civil strife. Louis XIV’s most acknowledged decision was the employing of John Baptiste Colbert as Minister of†¦show more content†¦In 1685, Louis XIV signed the â€Å"Code Noire† in which it provided the formal guidelines for slavery. In the code noire, slaves are defined as â€Å"portable property†, and it gave a rather rigid and ha rsh structure of discipline and restrictions for the slaves. Not only did Louis XIV contribute to the slave trade and used the slaves in a resentful manner, but he also was involved in countless wars with other empires, putting his own empire and people in danger. Due to Louis XIV’s unbalanced ruling, his own people prearranged a revolution against him known as the French Revolution. This was so because during the regime of Louis XVI, the government was theoretically bankrupt, due to lacking the system of checks and balances (legislative body) and ended up spending excessive amount of money on buildings such as the Versailles, and since France wasn’t much of a big trade center at the time being, Louis XVI, raised the taxes, but did so unfairly and made the lower working classes pay more than what they should. However, that wasn’t just it, after facing a consecutive harsh winter, there was crop deficiency, grain prices went up and so did the price of the breads, they were at such high rates that the peasants couldn’t afford it and began to starve. Therefore, causing the lower class to rebel, and the French Revolution to occur, later creating a rather more modernized society than was before. Unlike Queen

State and Poem Free Essays

Journal: â€Å"Sun in My Skin† Robert Johnson The poem â€Å"Sun in My Skin† is a poem that comprises of a Bahamian man who expresses a love for his Bahamian culture. He portrays what it truly means to be â€Å"Bahamian. Johnson shows love of his culture when he states â€Å"But in my brash vibrating arm the cowbell dances† Also he shows pride in our country considering the state we are in when he states â€Å"And when I go to banquets, the food don’t agree with me†. We will write a custom essay sample on State and Poem or any similar topic only for you Order Now The main focus of the poem is how the writer exquisitely expresses his way of life and how being Bahamian makes him proud. Johnson feels as though being Bahamian is not all about being rich, but to stand up rightfully as people maintaining a peaceful and tranquil Bahama land. The poem also talks about â€Å"rich and cultivated† which means Johnson feels no matter what state, race or situation our country is in, nothing makes him less of a Bahamian. I feel as though the poem is a commemoration of our culture and way of life. How as people, we must fend for ourselves rightfully as â€Å"Bahamians†. I also feel that Johnson had a sense of excitement towards the poem; expressing himself effectively. Other significances are the sun which reflects on our beautiful Bahama land and the cowbells signify the love for our culture and the excitement it brings to the lives of many. The poem â€Å"Sun in My Skin† is one of the many poems that reflect on what it means to truly be Bahamian. How to cite State and Poem, Essay examples

Ethical Issues In Employment Law free essay sample

The Fair Labor and Standards Act of 1938 would be one of the main acts that contribute to the abort laws here in the United States (OK, Medfield, 2010). The Fair Labor and Standards Act (FLEAS) created the forty-hour work week, established the minimum wage for the nation as well as making sure that there were regulations for employing minors. Prior to the creation of this act employers were not regulated and you would see employees working extremely long weeks with varying pay as well as young children working in factories in dangerous conditions.President Franklin Roosevelt said that this single piece of legislation was one of the most important in the history of the united States. Since the creation of this act there have been many amendments to continue to help protect the rights of employees in all kinds of working fields. Some of those amendments include the Age Discrimination in Employment Act, Migrant and Seasonal Agricultural Worker Protection Act and Fair Minimum Wage Act just to name a few. We will write a custom essay sample on Ethical Issues In Employment Law or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page All of these labor acts and laws are governed by the United States Department of Labor whose sole job is to make sure that employers in all fields follow specific guidelines for pay, safety and advancement opportunities (OK, Medfield, 2010). Every day someone is being affected by illegal labor practices that can cause injury in the workplace or causing an employee to not feel valued or equal to others.Personally I have worked in many different fields from restaurants to contracting and even running my own business, I have experienced the affects that being treated unfairly in a work setting can make someone feel and I also have been on the employer side where we are constantly looking at the labor laws and making sure that everyone in our company are following them every single day. El like the ethical part of following the labor laws are what companies should listen to, the laws are put in place to make sure that the employees are being treated properly. When I think of one particul ar time that experienced breaking a labor law at the expense of me it was when I was working in the contracting industry. Was in high school and in the summers would work for a contracting company that did many different kinds of jobs everything from remodels to new construction. In a particular job where we were doing a remodel on a commercial building I was removing old linoleum flooring from the back hallway of this building days and days of working to remove the flooring it came known by an inspector to contain asbestos in the material and that I was being exposed to above the maximum level of asbestos in the air. The Occupational Safety and Health Administration (OSHA) which is a separate department within the United States Department of Labor, states that the maximum level of exposure to asbestos that an employee can work within is 0. Fiber per cubic centimeter as an average over an eight hour time frame (OSHA, 2011). Anything over this omit the employer is subject to fines from OSHA and potentially the Environmental Protection Agency (EPA). In my particular case the exposure level was nearing 0. 2 which is close to double the acceptable limit, when this was found my employer was fined by OSHA and had to shut their job site down for 5 days and pay for a remediation team to come in and remove the asbestos (OSHA, 2011).The company then had to document my information including my social security number as well as exposure limits and the exam results of the doctor the employer then must keep those records for 30 years o ensure that if there were any health issues that arose later within the employees affected the documentation would be there and legal action could be taken. This example was in violation of the law that requires employees to keep work conditions safe and specifically not exposed to high levels of toxic material like asbestos and lead.In conclusion there are many different ways that an employer can be negligent toward their employees some knowingly and some not knowingly. If an employer looks at the ethical reason for the laws that have been put in lace to protect employee rights then there should never be a time that an employer should knowingly violate and employment law. References: OK, K. , Medfield, J. , Gray, W. (2010).

Why I Want to Become a Nurse Essay Sample Essay Example

Why I Want to Become a Nurse Essay Sample Paper Admission Essay on Why I Want to Become A Nurse As I was growing up I remember being afraid of doctor and nurses. I use to hate going to the doctors I’m pretty sure most children were afraid too. I remember so clearly that when the doctor had to give a shot I wouldn’t let myself. I would start crying and start moving around. The nurses would hold me down and the doctor would give me a shot and after that I would be so mad with my mom for letting them give me a shot. The way I would act I can relate to â€Å"Mary Ainsworth†, to her Ambivalent Attachment Pattern, is a style of attachment in which children display a combination of positive and negative reaction to their mothers: they show great distress when the mother leaves, but upon her return they may simultaneously seek close contact but also hit her or kick her (Development Across the Life Span, R.S.P, 2011). As soon as my mom would try to get close to me I would hit her n be so angry with her. I didn’t stop being afraid of them until I was about 7 y ears old. At the age 6 going on 7, I remember playing doctor with my cousins. I was a little more comfortable but still a little afraid. I never wanted to be the patient. I always prefer being the doctor or nurse. When playing doctor we all had a role and we all got along with each other. I can relate this to â€Å"cooperative play; play in which children genuinely interact with one another, taking turns playing, or devising contests (Development Across the Life Span,2011). I use to like to play this with my cousins. It was one on my favorite childhood games. In the sixth grade, I remember my teacher asking us what we wanted to be when we grow up as other students started answering. I started to think about it n I had no clue. I was very nervous because it was getting close to being my turn to answer the question. I didn’t know what to say, so before it was my turn one of my friends said that she wanted to be a teacher. So after my friend the teacher asked me, â€Å"So Erica what would u like to be when you grow up†, and I replied â€Å"Well I want to become a teacher like you†. But in reality that wasn’t true I was just afraid at that age to say that I didn’t know yet. I was sad that day because I kept thinking about what I wanted to become and nothing came to mind I was just so undecided and I kept thinking what if I never figure out what I want to be. By the end of that week it didn’t cross my head anymore. We will write a custom essay sample on Why I Want to Become a Nurse Essay Sample specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Why I Want to Become a Nurse Essay Sample specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Why I Want to Become a Nurse Essay Sample specifically for you FOR ONLY $16.38 $13.9/page Hire Writer As time flew by I didn’t think about it anymore until I started high school which was ninth grade. In the ninth grade since it was all about being popular and being cool, I wanted to be a fashion designer. So being a fashion designer was in my mind. I remember my parents asking me what I wanted to be and I told them I wanted to be a fashion designer and they were upset they were saying that it wasn’t a real career. When they told me it wasn’t a real career I was being ignorant about it. I starting researching about it I started to notice a couple of things about it. I started to ask myself what if I don’t get a job in this career and it was so competitive. So then I was back to undecided. At the end of the ninth graded I took this test that determined careers that fitted me. When I finished taking that test it gave me a list of choices so I picked 3 that I liked and they were a detective, a dentist, and a nurse. My first choice was a detective I really lik e all that mystery and problem solving. So in the tenth grade I was into all the types’ of shows that had to do with criminal justice. I found that very interesting and fun. I remember my sister going to nursing school for a vocational nurse, but I never mind her or asked her anything about it. She was always studying and was always at school. She was so busy with it that I hardly even got to see her. When I was in the eleventh grade I remember she graduated from vocational nursing program, we were all proud of her. After she graduated I remember seeing her studying more and more and I asked her, â€Å"Why are you still studying didn’t you graduate already?† and she said, â€Å"I need to passed my boards exam in order to earn my license.† After she took her test a couple of weeks passed and she received a letter on the mail and it was her license. I remember the joy n happiness in her face. That summer I remember I would go with her to her job, she used to do home visits. The first day I went I was observing everything as the moment we walked in there she was very nice to the patient like if he was family. I remember she asked the patient if it was okay if I watched the wound care and he said yes. I was a bit scared I really didn’t want to watch but I did it anyways. When my sister removed the old dressing I was grossed out but managed to keep a straight face. When we left I asked my sister how was she able to do and that I don’t think I would be able to do that. So then my sister started to explain to me how much she loved nursing. I was amazed in how she expressed herself towards nursing. So since that day it opened my eyes. I decided to go with my sister to her home visits every other day or whenever I was able too. I started realizing that I was growing this passion for it and was becoming more interesting in nursing. I was very curious in the nursing career and I was just repeatedly asking my sister questions about it. I started to grow this huge love towards nursing the way you are able to care for a patient and give them comfort and help them in any way you could. I saw it as a super hero being there care for them as much as possible. So at that moment I decided I wanted to be a nurse. I thank my sister for giving me the experience she gave me. Because of her I had finally decided what I wanted my career to be. I also learned that it I okay if u are undecided and don’t know want u want to become. I believe there is a moment when you will realize what u want to become, and now I follow me sisters foot prints and will succeed in becoming a nurse just like her.

Brokered Convention - Definition

Brokered Convention - Definition A brokered convention occurs when none of the presidential candidates enters their party’s national convention having won enough delegates during the primaries and caucuses to secure the nomination. As a result, none of the candidates are able to win the nomination on the first ballot, a rare event in modern political history that forces delegates and party elite to engage in convention-floor jockeying for votes and multiple rounds of balloting to reach a nomination. A brokered convention is different from an â€Å"open convention,† in which none of the delegates are pledged to a particular candidate. Pledged delegates are those that are assigned to a specific candidate based on the outcome of a states primary or caucus. In the 2016 Republican presidential contest, 1,237 delegates are needed to secure the nomination. Brokered Convention History Brokered conventions have become rare since the 1800s and early 1900s. In fact, no presidential nomination has gone beyond the first round of balloting since 1952. Since then presumed presidential nominees secure enough delegates for the nomination months before the party conventions. Nomination conventions of the past were lively and unscripted, where party bosses negotiated for votes on the floor. Those in the modern era have become humdrum and anticlimactic, as the nominee has already been chosen through the lengthy primary and caucus process. According to the late New York Times columnist William Safire, writing in Safire’s Political Dictionary, brokered conventions of the past were â€Å"dominated by factional party leaders and favorite sons, who dealt directly or through ‘neutral leaders’† or power brokers. â€Å"As the state primary or caucus system has taken over, the outcome has become rarely in doubt,† according to Safire. â€Å" †¦ The convention then becomes more of a coronation, much like what usually happens when an incumbent president is a candidate for renomination.† Why Brokered Conventions Are Rare One of the most significant developments of the 20th century helped to make brokered conventions a rarity: television. Delegates and party bosses did want to expose viewers to the ugly machinations and brutal horse-trading of the nomination process. â€Å"It is no coincidence that brokered conventions ended after networks began to televise them,† political scientists G. Terry Madonna and Michael Young wrote in 2007. The 1952 Republican National Convention, though settled on the first ballot when Dwight Eisenhower beat Robert Taft, â€Å"appalled thousands who watched it on TV. Since that time, both parties try mightily to orchestrate their convention as a political love feast - lest they antagonize viewers who will be voters in November,† according to Madonna and Young. Most Recent Republican Brokered Conventions For Republicans, the most recent brokered convention was in 1948, which also happened to be the first televised national convention. The top contenders were New York Gov.  Thomas Dewey, U.S. Sen. Robert A. Taft of Ohio, and former Minnesota Gov. Harold Stassen. Dewey failed to win enough votes to win the nomination in the first round of balloting, getting 434 votes to Tafts 224 and Stassens 157. Dewey inched closer in the second round with 515 votes, but his opponents tried to create a bloc of votes against him. They failed, and on the third ballot, both Taft and Stassen withdrew from the contest, giving Dewey all 1,094 delegate votes. He later lost to Harry S. Truman. Republicans came close to having another brokered convention in 1976, when President Gerald Ford only narrowly won the nomination over Ronald Reagan on the first ballot. Most Recent Democratic Brokered Conventions For Democrats, the most recent brokered convention was in 1952, when Illinois Gov. Adlai Stevenson won the nomination in three rounds of balloting. His closest rivals were U.S. Sen. Senator Estes Kefauver of Tennessee and U.S. Sen. Richard B. Russell of Georgia. Stevenson went on to lose the general election that year to Eisenhower. Democrats came close to having another brokered convention, though, in 1984, when Vice President Walter Mondale needed the votes of super delegates to beat Gary Hart at the convention. Longest Brokered Convention The most ballots cast in a brokered convention was in 1924, when it took 103 rounds of voting for Democrats to nominate John Davis, according to Madonna and Young. He later lost the presidential contest to Calvin Coolidge.

A Definition of Meristematic Tissue in Plant Biology

A Definition of Meristematic Tissue in Plant Biology In plant biology, the term meristematic tissue refers to the living tissues containing undifferentiated cells that are the building blocks of all specialized plant structures. The zone where these cells exist is known as the meristem. This zone contains the cells that actively divide and create specialized structures such as the cambium layer, the buds of leaves and flowers, and the tips of roots and shoots. In essence, the cells within the meristematic tissues are what allow a plant to increase its length and girth.   Meaning of the Term The term  meristem  was coined in  1858 by  Karl Wilhelm von Ngeli  (1817 to 1891) in a book called Contributions to Scientific Botany. The term is adapted from the Greek word  merizein, meaning to divide, a reference to the function of the cells in the meristematic tissue. Characteristics of Meristematic Plant Tissue The cells within the meristem have some unique characteristics: Cells within the meristematic tissues are self-renewing, so that each time they divide, one cell remains identical to the parent while the other can specialize and become part of another plant structure. The meristematic tissue is therefore self-sustaining.  While other plant tissues can be made of both living and dead cells, the meristematic cells are all living and contain a large ratio of dense liquid.When a plant is injured, it is the undifferentiated meristematic cells that are responsible for healing the wounds through the process of becoming specialized.   Types of Meristematic Tissue There are three types of meristematic tissues, categorized according to where they appear in the plant:  apical  (at the tips),  intercalary  (at the middle), and  lateral  (at the sides). The apical meristematic tissues are also known as primary meristematic tissues, because these are what form the main body of the plant, allowing for vertical growth of stems, shoots, and roots.  The primary meristem is what sends a plants shoots reaching for the sky and the roots burrowing into the soil.   Lateral meristems are known as secondary meristematic tissues because they are what is responsible for an increase in girth. The secondary meristematic tissue is what increases the diameter of tree trunks and branches, as well as the tissue that forms bark.   Intercalary meristems occur only in plants that are monocots, a group that includes the grasses and bamboos. Intercalary tissues located at the nodes of these plants allow the stems to regrow. It is intercalary tissue that causes grass leaves to grow back so quickly after being mowed or grazed.  Ã‚   Meristematic Tissue and Galls Galls are abnormal growths occurring on the leaves, twigs, or branches of trees and other plants. They usually occur when any one of about 1500 species of insects and mites interact with meristematic tissues.   Gall-making insects oviposit (lay their eggs) or  feed on the meristematic tissues of  host plants at critical moments.  A gall-making wasp, for example, may lay eggs in plant tissues just as leaves are opening or shoots are lengthening. By interacting with the plants meristematic tissue, the insect takes advantage of a period of active cell division to initiate the formation of a gall. The walls of the gall structure are very strong, providing protection for the larvae feeding on plant tissues within. Galls can also be caused by bacteria or viruses infecting the meristematic tissues.  Galls may be unsightly, even disfiguring, on stems and leaves of plants, but they rarely kill the plant.

Project Management tools Assignment Example | Topics and Well Written Essays - 1000 words

Project Management tools - Assignment Example Quantitative measures are most commonly accepted because of ease of measurement. Surprisingly, Clements and Gido (2010) make no mention of KPIs, although they mention the project objective which should be clarified at the outset and may be defined in terms of scope, schedule and cost (p.115). Cox et al’s (2003, p.148) six significant indicators are quality control; on-time completion; cost; safety; cost (in dollars) per unit placement and units completed/placed per man-hour worked. Of these, only safety is qualitative (p.144). Yuan et al (2009) investigated KPI selection in public-private partnership projects and identified the top five priorities for different stakeholders: STAKEHOLDER GROUP Academia Private Sector Public Sector General Public OBJECTIVE RANKING 1 Acceptable quality of project Acceptable quality of project Acceptable quality of project Acceptable quality of project 2 Quality public service Life cycle cost reduction Within budget or saving money in construction and operation Quality public service 3 Within budget or saving money in construction and operation On-time or earlier project completion Solving the problem of public sector budget restraint Provide timelier and more convenient service for society 4 On-time or earlier project completion Within budget or saving money in construction and operation Transferring risk to private sector Satisfying the need for public facilities 5 Satisfying the need for public facilities Quality public service Quality public service On-time or earlier project completion Table 1: Top Five Objectives in Different Stakeholder Groups (Source: Yuan et al 2009 p.263) These findings confirm those of Cox et al (2003) in terms of quality, cost and on-time completion, but safety, cost per unit placement and units completed/placed per man-hour worked are missing. In so doing, these findings also confirm the importance of the perception from which the judgment of KPI utilised is made. (250 words, excluding table) Fl exible Work Breakdown Structure for Integrated Cost and Schedule Control Youngsoo Jung and Sungkwon Woo Jung and Woo (2004) introduce the concept of a flexible work breakdown structure (WBS) with standard classification codes to reduce the amount of data requiring control. Their argument is that â€Å"integrating cost and schedule control functions provides an effective tool for monitoring the construction process† (ibid, p.616) The implication of their approach is they are using a task-driven planning process. PRINCE2 (OGC 2009) takes a product-based approach, focusing on what needs to be done, rather than the individual tasks that need to be done. The argument is that â€Å"the set of agreed products defined the scope of a project and provides the basis for planning and control† (ibid, p.14). The product-based approach is used by Rad and Cioffi (2004) in proposing the use of both work and resource breakdown structures to enable more accurate costing with task duratio ns and activity estimates. They identify the WBS as a roadmap for such things including work definition, cost estimates and expenditures and time estimates and scheduling. The ultimate goal of the WBS, for their purposes, is to â€Å"highlight[s] a logical organisation of products, parts or modules ... associated with each element of the WBS†

Electronic Media Essay Example | Topics and Well Written Essays - 2000 words

Electronic Media - Essay Example The changes in newspaper industry for example is staggering as many newspaper companies nowadays have their own websites too, allowing the new generation of internet user to access the news anytime in their computers. As we have observed during the last few years, the readership of printed papers has declined considerably. More than 1 billion users of the internet all over the world, access the news through the net and the number is expected to rise in the years to come as young people prefer the convenience of Internet-based technologies in order to obtain news, information, and entertainment (Watkinson 67). Societies whose technology is well developed have now entered the digital age and industries are searching for new opportunities to take this chance to develop business. Although there are threats to this utilization of technology in the media to advance business, the melding together of various media - also referred to as 'convergence' causes furor among many technology users as it holds a lot of promise. The amalgamation of different medium, which 1incorporates personalized services could be overwhelming for many but is very exciting as well. The utilization of high-powered and high technology innovation in computers, switch to digital platforms and the construction of high-speed computer networks brought about novel ideas and methods of doing common and ordinary activities. Hindrances to achieving these, like time and space have been eradicated and media users can read, listen, watch anything or interact with someone anytime. The amalgamation of all mediums into one eliminated the problems of putting all technologies in the media together (Thorburn 122). The conglomeration of media corporations in the 1990's for example has brought convergence in ownership and resulted to, in the consumers' point of view, more exciting delivery systems of our favorite medium. Online newspapers now provide streaming video, TV has chat that is extremely interactive and even radio has camera's or telephone systems (Quinn 43). The advent of the very exciting 3G telephony has likewise brought new feeling of excitement and fascination as companies in the field of mass media could include videogames, news, entertainment and online communication. This is now referred to as 2'convergence media.' 3G (or 3-G) is the short terminology to refer to 'third-generation technology' which utilizes the technology of the mobile phone. The 3G technology has the capability to transfer both voice data and non-voice data such as access to information, email messaging system, instant messaging, internet browsing access, entertainment such as streaming audio and video, streaming movies, and real time TV access (Livingston 12). As of now, there are approximately 60 3G networks in 25 countries all over the globe and spans three continents: Asia, Europe, and North America.NTT DoCoMo - the biggest telecommunications company in Japan - in the early 21st century-one of the giant telecommunication companies in Japan-became the first an d leading company to initiate a commercial 3G system. Meanwhile, the introduction of 3G services in Europe started in the year 2003 (Serajul 25) . Currently, debates if the web and television will converge more in the future which will allow only one form of technology instead of the two forms and people in the future will not be able to distinguish the difference between the two. But in order for

Employment Relations Essay Example for Free

Employment Relations Essay Introduction: This essay will discuss the two different management approaches towards to the recent industrial action taken against Lend Lease and identify what differentiate the two approaches. The second part of the essay will provide an argument of how applying these approaches from the upper management could potentially change the outcome of the industrial action against Lend Lease. Body: Pluralist approach: The characteristic of pluralist approach is to satisfy various interests and aspirations within their employees. The organization power was diffused among the main negotiating groups within the company in such a way that no any party will dominate others. Pluralism approach is open about employment relationships as it allows the creation of a potential structural opposition to be raised, as well as allows the workplace to generate certain conflicts with the organization. By doing so, it will prevent public interest conflict as well as to suppress the inappropriate use of power from the upper management. However, the weakness of pluralist approach is that it relies on the negotiation and bargaining process when there are disputes incurred between the management and the workforce, if in the event of the dispute cannot be resolved it will resorts to the use of law. Management in pluralist approach should not prohibit any ideas or expectations of blind obedience from the employees. Their goal is to reconcile conflicting views and keep the conflict within an acceptable range, so the conflict does not destroy the organization. Unitarist approach: The characteristic of unitarist approach are regarded that the whole organization shares a common purpose and are united in the achievement of common goal. The role of management in unitarist approach has the ability to provide leadership and expected to have good communications, while employees should be loyal to the organization and to carry out the work organised by management as directed. Worker Unions are considered competitive and is believed to destroy the loyalty and the commitments of the employees hence it is not welcomed by the managements. However, the weakness of unitarist approach is that it fails to recognise the needs of different interests between employees, and assumed that decisions made by managements are rational and contain within the interest of all employees. Unitarist approach believes that conflicts in the workplace is not inherent, in fact, it is a communication failure between the organization and the employees. For example, on the 24th July, the workers for Lend Lease has decided to walk off the site and start the 48 hours strike after the breakdown in the negosiation of better pay and condition. This shows that the employees are not accepting how the management’s lack of awareness of their needs. On the 25th July, ACTU published a media release stating the issues between Lend Lease and its employees, and suggested that Lend Lease should consider a fair working environment and pay for its contractors and sub-contractors, given that Lend Lease has made almost half a million worth of profits last year but failed to provide a fair working condition to its workers. This media release shows that the Union are trying to attract social awareness by publishing public release and in the hope of forcing Lend Lease to re-negotiate their terms. On the 27th July, CFMEU has escalated the issue to a national level and the Union has set up a picket at the Barangaroo construction site. This action has caused Lend lease sites in lockdown across the country, as stated by one of the employee Brain Parker â€Å"The company is not currently bargaining in good faith† The above event shows that if Lend Lease has followed the pluralist approach, the action may be able to be under control as Lend Lease will act by considering the words and the issues rose between the management and the employees and can act accordingly to the issue. However, according to the examples shown, Lend Lease seems to have been following the unitarist approach which has in fact, escalated the conflicts between the management and their employees as shown in the article published by green Left. The article mentioned that Lend Lease did not made a sincere approach to the negotiation and offered something that the Union consider as â€Å"a joke† which did not loosen the tension but added more stress on top of it. Identify which one of the approaches provides the better explanation. Explain your reasoning. Based on the industrial action that has been taken against Lend Lease, it shows that Lend Lease was first using the Unitarist approach to their employees by not willing to negotiate with their new proposal. This has than created an enormous negative impact on both the social and the company as the projects were likely being delayed due to the industrial actions. Conclusion: In conclusion, Lend Lease would have been able to avoid the industrial actions by having a dynamic management approach on their worker base on different situation. This essay shows how in appropriate management style could create such impact on both the social media and the company itself.

Customer Relationship Management Essay -- Business CRM

CRM Features and Benefits CRM (Customer Relationship Management) helps companies to understand, anticipate and respond to their customers' needs in a consistent way, right across their organization (Is4Profit, 2006,1). CRM is a business strategy designed to improve profitability, revenue, and customer satisfaction. It consists of software, services, and a new way of thinking to improve profitability, revenue, and customer satisfaction (Sibel, 2006, 1). Practicing CRM requires an efficient and integrated internal business system. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself. CRM can benefit and organization in that it can develop better communication channels; collect vital data, like customer details and order histories; create detailed profiles such as customer preferences; deliver instant, company-wide access to customer histories; Identify new selling opportunities. (Is4Profit, 2006, 1). CRM involves centralizing all customer data and au tomating much of the tedious work in managing sales, marketing, and customer service so that professionals can spend more time helping their customers become more successful and less time on administrative tasks. CRM has also come to include a new type of business intelligence software called analytics that provides managers with a real-time snapshot of their sales, marketing, and service efforts. This will help them make real-time changes to the business to ensure they meet their growth and profitability goalsÂâ€"instead of after-the-fact. The benefits of CRM are clear: by streamlining processes and providing sales, marketing, and service personnel with better, more complete customer information, CRM allows organizations to ... ...uilt industry-specific editions; 98 percent loyalty rate; 12 years of CRM experience; more than 3.7 million users worldwide; and world-class hosting. References: 20/20 Software Inc. (2006). Comparing Top 11 CRM Software Solutions. Retrieved February 27, 2006 from http://www.2020software.com/software/display.asp?tMethodID=5&tMethod= category&ic_campID=26&ic_pkw=customer%20relationship%20management%20software Is4profit, Inc. (2005). CRM: What are the benefits? Retrieve February 27, 2006 from http://www.is4profit.com/busadvice/crm_customer_relationship_management/1_crm_benefits.htm SAP Inc. (2006). Customer Segmentation. Retrieved February 28, 2006 from http://www50.sap.com/businessmaps/1F7462BEA45C42ABA9937C42BF256EA5.htm Siebel Inc. (2006). What is CRM?. Retrieved February 28, 2006 from http://www.crmondemand.com/crm/what-is-crm.jsp

Hrm- Training Need Analysis

Training Needs Analysis Purpose A Training Needs Analysis (TNA) is used to assess an organization’s training needs. The root of the TNA is the gap analysis. This is an assessment of the gap between the knowledge, skills and attitudes that the people in the organization currently possess and the knowledge, skills and attitudes that they require to meet the organization’s objectives. The training needs assessment is best conducted up front, before training solutions are budgeted, designed and delivered. The output of the needs analysis will be a document that specifies why, what, who, when, where and how. More specifically, the document will need to answer these questions: why do people need the training? what skills need imparting? who needs the training? when will they need the new skills? where may the training be conducted? and how may the new skills be imparted? There are so many ways for conducting a Training Needs Analysis, depending on your situation. One size does not fit all. Is the purpose of the needs assessment to: lead in to a design of a specific purpose improvement initiative (e. g. customer complaint reduction) enable the design of the organization’s training calendar identify training and development needs of individual staff during the performance appraisal cycle †¦ and so on and so on. In clarifying the purpose of the TNA, consider the scope of the TNA. Is it to determine training needs: at the organization level? at the project level for a specific project? or at the department level for specific employees? Your answer to these questions will dictate: who will conduct the TNA how the TNA will be conducted, and what data sources will be used Training Needs Analysis Method Below are three scenarios in which you may find yourself wanting to conduct a Training Needs Analysis. This is not an exhaustive treatment, however, it will give you some tips on what to do. Employee Performance Appraisal In many organizations, each employee’s manager discusses training and development needs during the final part of the performance appraisal discussion. This method suits where training needs are highly varied amongst individual employees. Typically, the manager constructs an employee Performance Development Plan in collaboration with the employee being appraised. The Plan takes into consideration: the organization's strategies and plans agreed employee goals and targets the employee’s performance results the employee’s role description feedback from internal/external customers and stakeholders, and the employee’s stated career aspirations The employee’s completed Performance Development Plan should document the area that requires improvement, the actual development activity, resource requirements, expected outcomes and an agreed time frame in which the development outcome will be achieved. Check out our Training Management Template Pack for a customizable Performance Development Plan and instructions for use. You may find some commonality amongst individual training and development needs identified in the various performance appraisals. In this case, it may pay the organization to review and classify each of the needs and convert them into appropriate training courses (or other interventions). The next step is to prioritize their importance and aggregate the results so that you end up with a list of courses and participant numbers against each. Then negotiate a delivery schedule that fits in with managers/supervisors and employees whilst keeping an eye on your budget. Improvement Project Most, if not all, improvement projects have some employee training associated with them. Examples of improvement projects include planned and structured attempts to reduce the incidence of product defects, increase sales volume and decrease the number of customer complaints. Here, the Training Needs Analysis begins by clarifying the measurable organizational improvement targets and the employee behaviors required to meet these targets. For example, the organization might set a target of a 50 percent reduction in customer complaints by the end of the year. Employee behaviors required to achieve this target might be: empathetic listening to customer complaints regular follow up of complaint resolution †¦ and so on. To get to this point, though, the cause of the underperformance needs to be determined through a series of structured questions. If there is no one else to perform this initial diagnosis, you as the training professional may be called upon to do this job. A performance consulting approach can help you here. With this approach, the person doing the diagnosis first asks managers to identify their problems in concrete terms. Next, possible causes and solutions are discussed and training solutions identified, where appropriate. To do this successfully, the performance consultant needs to be well-versed in process improvement methods and employee motivation theory and practice. For small projects, you can use a simple employee performance flow chart in working with managers to help identify the cause of performance deficiencies. Where training is identified as an appropriate solution or as part of the solution, we then recommend that you work through a training needs analysis questionnaire with the appropriate stakeholders. This will give you the information you need to move to the training program design phase. An effective training needs analysis questionnaire worksheet will cover at least the following areas: The results from these structured interviews are then written up in a formal document, along with the answers to the other questions raised above. Check out our Training Projects Template Pack for an example of a customizable training needs analysis template that you can download today. The results of the TNA are then fed into the next phase of the instructional systems design life cycle; the high-level design of the training program. Following all of the above is of course more time consuming than getting a simple wish-list from managers and delivering a smorgasbord of training courses. However, by using a structured approach, you will avoid the 80 percent wastage of resources that any companies experience in delivering programs that don’t truly fit their needs. Constructing a Training Calendar When constructing an annual training calendar, be wary of simply asking managers what training they want delivered. Assessing training needs this way, you will most probably get a wish list with little connection to the real needs of the organization. When the time comes and they and their workers are pressed for time, you may fi nd it difficult to fill seats. Training is expensive, and there is no better method for wasting your scare training dollars. Why is this so? We find that many managers are not skilled in identifying which of their problems can be solved by training and which cannot. For a training calendar to be effective, it needs to be tailored for your specific organization’s real needs. Ask your managers what training they need. However, make sure you engage them in constructive dialog about what their real problems are and which of them can realistically be addressed through training. If the performance shortfall is a one-off problem, such as an increasing number of customer complaints, it may be more effective and cost efficient to address the issue on an improvement project basis. Training calendars are best suited to repeatable and regular demand, such as refresher skills training for infrequently performed technical tasks and for new recruits joining the organization. In these cases, review what training is required on a regular basis and look at what new recruits need to be proficient at soon after they join your organization. Generally speaking, consult with your management team by checking off which of the following areas require inclusion in your training calendar: management, leadership and supervision skills oft skills, such as communication and conflict resolution environment, health and safety human resource processes, such as performance management business skills, such as strategy, planning and process improvement technical line and staff skills such as telephone etiquette and inventory management In constructing your training calendar, we suggest you also consider looking at one or more of the data sources listed in the next section. Once you have composed your list of courses, assess demand for each course and the required frequency, all the while, keeping an eye on your budget. With a limited budget, we suggest you get your management team to help you assess priorities. Data Sources In conducting your training needs analysis, you may have a variety of data sources available to you. Which data sources you use will depend on a number of factors. These factors include: the amount of time you have available the human resources you have available he level of accuracy you require the reliability of each data source the accessibility of each data source The data sources that you have available may include: interviews/surveys with supervisors/managers interviews/surveys with employees employee performance appraisal documents organization’s strategic planning documents organization/department operational plans organization/department key performance indicators customer complaints critical incidents product/servic e quality data For example, if you are considering providing training in project management to project managers, you may want to interview the prospective participants, the project managers, and their managers on what problems they are facing. It may also pay to review planning and procedural documents to ascertain what project management methodology and tools your organization is using, or is planning on using. Data sources that may show light on where the training needs to focus the most are project performance data and post-implementation reviews. Which sources you will actually use and how much time and effort you expend on each will depend on your particular circumstances. Needless to say, there is no magic formula and you will need to exercise a fair amount of judgment in most cases. Although there are no hard and fast rules in conducting a Training Needs Analysis, we have outlined above some general guidelines and helpful hints. We can also help you with some practical TNA tools, such as a training needs analysis questionnaire and training needs analysis spreadsheet, in our customizable template packs.

Homework on essay Essay

1. What is the new concept of education? For more than decades now, our constant contact with the Americans transformed us and led us to the evolution of our public schools and democratic institutions which then, in turn, developed in us our national consciousness in strength and in solidarity. It gave rise to a new concept of education which is deemed as the training of an individual for the duties and privileges of a citizen not only for his own happiness and efficiency, but also for his contribution to the national sphere at large. As the State’s primary responsibility is to provide for the education of every member of the society, it follows that an educated Filipino must possess three characteristics as enumerated by Francisco Benitez in his essay â€Å"What is an Educated Filipino? † 2. According to the author, what is the first quality should distinguish the educated Filipino? First is the power to do which embraces not only the ability of the Filipinos to produce material goods but also the valuable services rendered to society through institutions such as the home, the school, the church and the government. This is best exemplified by a mother who takes good care of her family. 3. What should be the second quality of an educated Filipino? Second, a Filipino is one who is distinguished not only by one’s knowledge of the world’s progress but also and more importantly by one’s understanding of one’s race, people and country – the ideals and morals that are cherished herein. How can a Filipino claim to call himself educated when he has conquered the world yet he is ignorant of his own culture and origin? 4. What should be the third quality of an educated Filipino? The third is that the educated Filipino is one who is deep-rooted in one’s speech and conduct. One must put into practice those elements recognized as concomitant to culture and morality. Hence, one makes use of such elements for one’s growth as an individual and for a nation’s development as a whole. 5. Which of the three qualities do you consider the most important? The third quality, because the Filipino must have ingrained in his speech and conduct those elements that are everywhere recognized as accompaniments of culture andmorality, so that, possessing the capacity for self-entertainment and study, he may not be at the mercy of the pleasure of the senses or a burden to himself when alone. 6. What are the other qualities would you like to add for the betterment of the Filipinos today?

Free Essays on Tradition And Authority Around The World Circa 1688

Every culture in the world of 1688 had it’s own distinct social traditions. These traditions affected everyday life as well as politics and commerce. The traditions and customs of these societies had been shaped for centuries, some for millennia. These customs dictated how people worshipped, how their governments were set up, and how they conducted business. These deep-rooted traditions set the stage for many confrontations and blending of beliefs to take place all over the world. The different religious traditions around the globe have been an enormous factor in the shaping of our world today. There have been countless wars over differences in religious beliefs throughout earth’s history. Take the crusades for example, millions of Christian and Muslim faithful died because they both believed Jerusalem was their holy city. The clash between followers of Islam and Christianity was still around in 1688, and is definitely still around today. The funny thing is that both religions are very similar in that they are both monotheistic, they have some holy places in common, similar beliefs, and the Quran even has some of the same characters as the Bible does. Even within these two religions there were quarrels about beliefs, in Islam between the Shi’ite Muslims and Sunni Muslims, In Christianity between Catholics and Protestants. Western Europe was basically torn apart between these different Christian beliefs. France was a stronghold for Catholi cism around 1688, banning all other religions, whereas the Netherlands was very tolerant of different beliefs. England was probably affected the most by this clash in religions. The court of James II was a staunch supporter of Catholicism, while the majority of the people in England were Protestant. This is why William of Orange, a protestant, had such an easy time capturing the throne of England for himself. There was also religious conflict at this time going on in India. Whe... Free Essays on Tradition And Authority Around The World Circa 1688 Free Essays on Tradition And Authority Around The World Circa 1688 Every culture in the world of 1688 had it’s own distinct social traditions. These traditions affected everyday life as well as politics and commerce. The traditions and customs of these societies had been shaped for centuries, some for millennia. These customs dictated how people worshipped, how their governments were set up, and how they conducted business. These deep-rooted traditions set the stage for many confrontations and blending of beliefs to take place all over the world. The different religious traditions around the globe have been an enormous factor in the shaping of our world today. There have been countless wars over differences in religious beliefs throughout earth’s history. Take the crusades for example, millions of Christian and Muslim faithful died because they both believed Jerusalem was their holy city. The clash between followers of Islam and Christianity was still around in 1688, and is definitely still around today. The funny thing is that both religions are very similar in that they are both monotheistic, they have some holy places in common, similar beliefs, and the Quran even has some of the same characters as the Bible does. Even within these two religions there were quarrels about beliefs, in Islam between the Shi’ite Muslims and Sunni Muslims, In Christianity between Catholics and Protestants. Western Europe was basically torn apart between these different Christian beliefs. France was a stronghold for Catholi cism around 1688, banning all other religions, whereas the Netherlands was very tolerant of different beliefs. England was probably affected the most by this clash in religions. The court of James II was a staunch supporter of Catholicism, while the majority of the people in England were Protestant. This is why William of Orange, a protestant, had such an easy time capturing the throne of England for himself. There was also religious conflict at this time going on in India. Whe...

Robert the Bruce at the Battle of Bannockburn

Robert the Bruce at the Battle of Bannockburn Conflict: The Battle of Bannockburn occurred during the First War of Scottish Independence (1296-1328). Date: Robert the Bruce defeated the English on June 24, 1314. Armies Commanders: Scotland King Robert the BruceEdward Bruce, Earl of CarrickSir Robert KeithSir James DouglasThomas Randolph, Earl of Moray6,000-6,500 men England King Edward IIEarl of HerefordEarl of Gloucesterapproximately 20,000 men Battle Summary: In the spring of 1314, Edward Bruce, brother of King Robert the Bruce, laid siege to English-held Stirling Castle. Unable to make any significant progress, he struck a deal with the castles commander, Sir Philip Moubray, that if the castle was not relieved by Midsummer Day (June 24) it would be surrendered to the Scots. By the terms of the deal a large English force was required to arrive within three miles of the castle by the specified date. This arrangement displeased both King Robert, who wished to avoid pitched battles, and King Edward II who viewed the potential loss of the castle as a blow to his prestige. Seeing an opportunity to regain the Scottish lands lost since his fathers death in 1307, Edward prepared to march north that summer. Assembling a force numbering around 20,000 men, the army included seasoned veterans of the Scottish campaigns such as the Earl of Pembroke, Henry de Beaumont, and Robert Clifford. Departing Berwick-upon-Tweed on June 17, it moved north through Edinburgh and arrived south of Stirling on the 23rd. Long aware of Edwards intentions, Bruce was able to assemble 6,000-7,000 skilled troops as well as 500 cavalry, under Sir Robert Keith, and approximately 2,000 small folk. With the advantage of time, Bruce was able train his soldiers and better prepare them for the coming battle. The basic Scottish unit, the schiltron (shield-troop) consisted of around 500 spearmen fighting as a cohesive unit. As the immobility of schiltron had been fatal at the Battle of Falkirk, Bruce instructed his soldiers in fighting on the move. As the English marched north, Bruce shifted his army to the New Park, a wooded area overlooking the Falkirk-Stirling road, a low-lying plain known as the Carse, as well as a small stream, the Bannock Burn, and its nearby marshes. As the road offered some of the only firm ground on which the English heavy cavalry could operate, it was Bruces goal to force Edward to move right, over the Carse, in order to reach Stirling. To accomplish this, camouflaged pits, three feet deep and containing caltrops, were dug on both sides of the road. Once Edwards army was on the Carse, it would be constricted by the Bannock Burn and its wetlands and forced to fight on a narrow front, thus negating its superior numbers. Despite this commanding position, Bruce debated giving battle until the last minute but was swayed by reports that English morale was low. On June 23, Moubray arrived in Edwards camp and told the king that battle was not necessary as the terms of the bargain had been met. This advice was ignored, as part of the English army, led by the Earls of Gloucester and Hereford, moved to attack Bruces division at the south end of the New Park. As the English approached, Sir Henry de Bohun, nephew of the Earl of Hereford, spotted Bruce riding in front of his troops and charged. The Scottish king, unarmored and armed with only a battle axe, turned and met Bohuns charge. Evading the knights lance, Bruce cleaved Bohuns head in two with his axe. Chastised by his commanders for taking such a risk, Bruce simply complained that he had broken his axe. The incident helped inspire the Scots and they, with aid of the pits, drove off Gloucester and Herefords attack. To the north, a small English force led by Henry de Beaumont and Robert Clifford was also beaten off by the Scottish division of the Earl of Moray. In both cases, the English cavalry was defeated by the solid wall of Scottish spears. Unable to move up the road, Edwards army moved to the right, crossing the Bannock Burn, and camped for the night on the Carse. At dawn on the 24th, with Edwards army surrounded on three sides by the Bannock Burn, Bruce turned to the offensive. Advancing in four divisions, led by Edward Bruce, James Douglas, the Earl of Moray, and the king, the Scottish army moved towards the English. As they drew near, they paused and knelt in prayer. Seeing this, Edward reportedly exclaimed, Ha! they kneel for mercy! To which an aid replied, Yea sire, they kneel for mercy, but not from you. These men will conqueror or die. As the Scots resumed their advance, the English rushed to form up, which proved difficult in confined space between the waters. Almost immediately, the Earl of Gloucester charged forward with his men. Colliding with the spears of Edward Bruces division, Gloucester was killed and his charge broken. The Scottish army then reached the English, engaging them along the entire front. Trapped and pressed between the Scots and the waters, the English were unable to assume their battle formations and soon their army became a disorganized mass. Pushing forward, the Scots soon began to gain ground, with the English dead and wounded being trampled. Driving home their assault with cries of Press on! Press on! the Scots attack forced many in the English rear to flee back across the Bannock Burn. Finally, the English were able to deploy their archers to attack the Scottish left. Seeing this new threat, Bruce ordered Sir Robert Keith to attack them with his light cavalry. Riding forward, Keiths men struck the archers, driving them from the field. As the English lines began to waver, the call went up On them, on them! They fail! Surging with renewed strength, the Scots pressed home the attack. They were aided by the arrival of the small folk (those lacking training or weapons) who had been held in reserve. Their arrival, coupled with Edward fleeing the field, led to the English armys collapse and a rout ensued. Aftermath: The Battle of Bannockburn became the greatest victory in the history of Scotland. While full recognition of Scottish independence was still several years off, Bruce had driven the English from Scotland and secured his position as king. While exact numbers of Scottish casualties are not known, they are believed to have been light. English losses are not known with precision but may have ranged from 4,000-11,000 men. Following the battle, Edward raced south and finally found safety at Dunbar Castle. He never again returned to Scotland.

To what extent can improvements in productive flow and product quality Essay - 3

To what extent can improvements in productive flow and product quality lead to an increase in sales and profit - Essay Example A company overlooking these factors of success can never achieve its desired goals and objectives in a competitive market because these processes play the role of two of the most indispensable ingredients of success. In this paper, we will discuss the importance of improved productive flow and product quality in achieving the goal of increased sales and profits. 2. Productive Flow The process of productive flow mainly refers to the continuity of the process that starts from bringing in raw material for product development and ends when the product becomes ready for distribution in the market. Companies focus on improving this process in order to avoid delays in product manufacturing. Productive flow involves a continuous and flawless movement of items through the process of product development. The process is said to be in an efficient working state if the next stage of product development starts straight away upon completion of the current stage of development. It is one of the main responsibilities of the employees working in the production department to ensure continuity of the process of product development because a minor flaw or delay in the transition of stages can affect the on-time completion of the production process, as well as the quality of the product. One of the main points regarding productive flow is that it is capital intensive, which means that it makes more use of machines and technologies as compared to workers.  Therefore, it needs continuous and effective technical assistance to ensure flawless continuity. The advantage of capital intensiveness of the production flow is that a large number of items can roll off the assembly lines simultaneously, cutting down the cost of production to a large extent. Using this approach, companies can benefit from economies of scale, which consequently results in lowering the cost per unit of production (Riley 2012). Improvement in the productive flow can have a direct impact on the levels of sales and p rofit. In a competitive environment, timely placement of products in the market is imperative for the success of a company. When a company has its products reach completion stages in the scheduled time without any flaw, it will place the products in the market at the correct time and people will be able to buy those products, which will consequently result in improving the market share of the company. However, when there are delays in the process of production flow, the company will not be able to dispense its products in the market at the right time, which will affect the company’s levels of sales and profits. Therefore, it is very important for a firm to improve its process of production flow by eliminating the occurrence of flaws and reducing the risks to the continuity of the process to ensure higher levels of productivity and profitability. 3. Product Quality Along with productive flow, improvement in product quality is also essential for a company to increase its levels of sales and profit. Quality means excellence and in terms of product development, it refers to the development of such products that should be able to satisfy the consumers. A company can satisfy its customers only if it provides them with durable and high quality products. Quality is considered a key to the success of a

Coursework on Change Management Example | Topics and Well Written Essays - 750 words

On Change Management - Coursework Example The change in an organization can be in various forms. It can be in form of the top management, it can be in form of individual personnel who leaves due to certain reasons, could be the cut in funds from the donors side, and it could be as a result the entire supply chain supply and other exterior elements that affect the organization and its results in a direct manner. Ages ago Charles Darwin stated the need for adaptation and adjustment by stating that â€Å"it is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive† (Macmillan & Shaw.pg 11, 2004). To mitigate the effect of change, a completely separate discipline exists that focuses on the work plane for acting according to the change and further proceeding from that point on according to the requirements. The implementation of incumbent discipline enables identifying and further, implementation of all those elements which need to be taken care of. Change management allows c reating a work plan for mitigating and narrowing down the gap between the situation at hand and the desired situation which would lead to the successful results. Resistance to change is a natural phenomenon regardless of the discipline of management or other field of life. The mankind by nature resists change in its ambience; however change at times is very important for the survival of human beings as well as the endeavors they are involved in. Identifying the need for change is also an important decision. The timings of decision to change any variable is very vital. On time implementation can save the ship while out of time and random change can result in catastrophic disasters. In a given organization, change management could be about the change in its policies, managing change in terms of the change of strategy and work plan, manual operations to automated handling, in terms of the partners involved in project, hence change management is that integral part of the organization th at addresses all the important aspects of organization (Paton, Paton, & McCalman, 2008). An important feature of change management is it’s in time information and exposure. This principle works in such a way that demands actions at the right time and right occasion. Bringing about innovation in work is also a kind of change, since it involves doing something out of the ordinary and routine. Certain pre-requisites if followed in a proper manner provide a road map to effective change management. Involvement of stakeholders: The involvement of stakeholders who are directly or indirectly associated with it is of vital importance. This helps maintaining harmony in the working process and leads to more effective outputs intended from the change process (Green, 2007). These include highlighting the areas that need improvement in form of change, followed by the strategy to be adopted. Communication channel: An essential part of change process is the presence of communication channel. Absence or presence of communication can affect the process either way. Any change undertaken or under consideration must be in accordance with the approval of the working team as well as the requirements. Timeliness: A common saying goes as â€Å"a stitch in time saves nine†, the timing of change and applying the necessary tools and processes is of immense importance. The working team must be aware of the situation and should be well equipped on every front to confront any situation that

Helicopter paper Essay Example | Topics and Well Written Essays - 1000 words

Helicopter paper - Essay Example This involves studying the current parameters and the attributed measurements. In the case, the following table will be used in restructuring the measurements so that they can meet the expectations of the customers by improving the PHC helicopter construction in a bid to prolong the flight time. The table indicates the needed adjustment on the PHC helicopter to have met the customers’ desires of unlimited flight time. The current measurements as indicated in X offer the limited flight time which the customers are complaining about. In the case of Y, it represents the measurements which will offer the customers a prolonged flight time (PILGER, 2005). The results in the table attributed to the five factors which are the primary impediment are studied through a factorial experiment. From the table of results above, it can be deduced that when the new modifications have been implemented in the PHC helicopter the optimum flight time improves from the initial least optimum flight time. The following computations give the mean of the flight time before and after modifications. The results indicate that the five factors were the cause of the limited flight time. In the event that they are adjusted as indicated earlier, the new design of the helicopter will meet the customers’ needs of having a prolonged flight time. The new modifications of the wing length, body length, body width, paper clips and folded wings. This explains the reason why the modifications are necessary when certain efficiency is required. Based on the results, the relationship between the five factors and the flight time can be deduced. The magnitude of the curvature as evidenced in the results needs to be ascertained whether it is significant on the dependent variable, which is the flight time. In essence, the number of the paper clips has a fairly negative effect relative to the flight time. For instance, the more the number of the paper clips the faster the flight time. In

Leadership And Communication: Law Enforcement Agencies

Leadership And Communication: Law Enforcement Agencies Beginning with the studies and writings of Aristotle and Plato, communication has been dated back to the receiving of different means (talk, signals, writing, gestures, etc.). This is when it was determined that communication can be verbal or non-verbal. When communication is broken down to its main components, it is comprised of the source, transmitter, channel, receiver, and destination with noise occurring in the transmitter and receiver points. Noise is the interference of accurately sending information through the communication flow chart. How often does someone think about these components of communication? Once these components are studied and understood, the sender and/or receiver can see where the problem is in the order and find a resolution. Communication is essential when it comes to large organizations when there are a large number of employees to be reached. Interpersonal communication skills are critical when it comes to training and teaching others new skills. Basic c ommunication can function as a method to influence the actions, behaviors, even beliefs of people. As noted before, communication can be non-verbal. Use of body gestures, posture, visual aids, and using someone elses personal space can also be used to communication the message effectively. In verbal and non-verbal communication, different messages with the same method of sending it can be misinterpreted (Interpersonal Communication, 2004). For example, a pat on the shoulder from a boss may mean that person is in trouble or they are doing a good job. The basics of communication are crucial to understand in order to effectively send messages and receive the correct message. Going further in depth on the concept of communication, the sender and receiver both have roles they need to fulfill in order to successfully relay the correct message. In this context, organizations have a role in compiling the correct message and choosing the appropriate channel through which to send it, and the employee has the responsibility of receiving and properly decoding that message. Each organization must explore their means of communication and see which ones are most effective. The occurring problem with this is what can be called the active sender and the passive receiver in the communication process. When the receiver is passive in their receiving the message, they either do not want to hear what is being communicated or just listening to the message, not decoding it. This is when it is critical that the organization find out what methods will be most effective in sending a message. Once the organization finds the right means of communication that works for them, then the employees will be able to receive and decode the message correctly-thus, producing the desired outcome of the employee and better service from their organization. Once the correct means of communication is established, negotiating is the next step in the communication process. Through a well-established communication system, the organization and its employees can resolve conflicts or problems more effectively. For law enforcement agencies that are looking to share information with the public, this method of communication can also be utilized. With technology becoming more advanced and prevalent, there are much more options to be used when communicating with the public. Law enforcement organizations can accomplish much through both of these types of communication (Woerkum Aarts, 2008). The previously mentioned types and methods of communication can apply not only to law enforcement agencies, but to daily communication between strangers. Even on a horizontal chain of communication, these communication techniques can be utilized to more effectively receive and send a message. Think about the last time someone gave the wrong change for a transaction at the store. Was the message communicated? If so, how was it communicated? How was it received? The situation can take many different, unnecessary, turns if right means of communication are not used. There are many aspects to taking into account when analyzing the communication process. Leadership Leadership relies on communication in order to be effective. There are many ways and methods communication can be integrated to become a better leader. It is essential to differentiate managers and leaders. Influence and power are important when assessing the characteristics of a manager versus a leader. While acknowledging power and authority have roles in leadership, it is also important to note that ethics and morals more strongly define a better leader (Walker, 2004). One of the most important roles of a leader is to teach. To begin with the basics of leadership, a leader must teach their learners how to test their mental reality and discover how to change it. Next, the most crucial part of leadership and learning is for the teacher (leader) to ask the learners questions that help them explore their thoughts and ideas. This will help the learners develop better reasoning skills and more accurately convey their thoughts. A successful method of developing deeper and more critical t hought is simply asking the question, Why? When why is asked to answer an open-ended answer, there is a deeper level of thinking and even cognitive dissonance that will cause the learner to better critique their thought process. Other methods such as telling stories help engage the learner, we well as engaging reciprocating dialogue. The more important of these two, engaging in dialogue, is given guidelines in order to keep the leader/learner relationship healthy: 1. Suspend assumptions and certainties, 2. Observe the listener, 3. Listen to your listening, 4. Be aware of thought, and 5. Befriend polarization (of opinions) (Karathanos, 1998). Observing the listener is critical for the leader in order for them to be sure that the learner is accurately receiving the correct message. This can be detected by body language, facial expressions, and any speech/thought given. Listen to your listening means paying attention to what you are hearing and processing it correctly. Some people mere ly listen to others. Leaders need to ensure they are listening, not just hearing. Being aware of the learners thought and feedback is the most crucial part of the leadership/learner process. When the learner expresses thought or any other communication, the leader needs to be very aware, listening, and ready to help expound on the learners thoughts. Lastly, everyone has opinions. It is important for the leader to embrace these opinions so further discussion can possibly bring about other thoughts. When the basics of communication in the leader/learner relationship regard are taken into account, it can be applied to many concepts, especially organizations and hierarchy. One of the aspects of the previous passage that strikes most interest is asking the question why? That simple word can bring about a huge discussion of many things. It also allows for more complex thought and further discussion and exploration of a certain topic. Listening versus hearing is also pertinent to leadership and communication. Children always hear their parents say that it is time for them to get up. How many of those children are really listening to their parents when they say it is time to get up? Not many because most children remain in the bed to squeeze out a few extra minutes of shut-eye. When it comes to a law enforcement agency, it is imperative for the higher levels on the hierarchy to listen to the lower hierarchy, not just hear them. In order for any organization to meet their goals and needs, everyone must work together. This means that goals, concerns, and ideas must be communicated effectively, and listened to attentively, rather than just heard in passing. Different Types of Leadership The organizational hierarchy of an organization is an essential part of the organizations successfulness. Every organization has some type of matrix organizational hierarchy-meaning that there is a type of chain of command. Within this structure, there are teams and groups that have leaders, whether appointed or naturally emerging. One of the most important aspects of a team is that each member feels needed, feels like they belong, and feels like they are contributing to the team. The three key points of an organizational team are accountability, authority, and responsibility. Authority is power over others to coerce them into doing certain tasks. Responsibility is the fact that one person knows they must answer to another regarding certain tasks. Accountability is taking on the responsibility of getting a task done due to the responsibility that person has. There are also different types of leaders: the explorer, the coordinator, the driver, and the administrator. The explorer is th e type in which the person is very confident and adventurous and tends to assign daily problems to others rather than taking them upon themselves. The coordinator tends to be very conscientious of team members thoughts and opinions and is good in resolving team discourse and developing compromise. The driver type of leader is realistic, good at doing what they can with what little they have, and are very resourceful. Lastly, the administrator is very organized and is meticulous in the way their work is done. Everything must be done methodically and in a reasonable fashion according to the administrator (Organizational Design, 2004). Communication and Leadership in Law Enforcement Law enforcement agencies include all types of individuals, including the ones listed in the previous paragraph. There are many various types of hierarchy, chains of command, and leadership in law enforcement agencies. Let us first discuss how communication has been improved in law enforcement agencies. When people are asked to think about communication, most think of just speech and their verbal actions. It goes much deeper than that. One law enforcement agency saw it as so important to bring in a 40-hour class for its employees. The class aim was to help police officers better understand and handle those with special needs. This training class educated the officers on how to be more aware of others behavior, actions, and especially what they are saying. This, in turn, would help the officer better pick up on the small things that would help the situation on a whole (detecting drunkenness, mental illness, miscommunications, etc.) (Shafa, 2009). Training law enforcement employees on the differences of people and their disabilities, cultures, mental state, etc. is extremely important. Police officers very often have to make a split-second decision on the scene as to who is the hostile one, who is the victim, who is a danger, who is in danger, etc. This type of training discussed in the previous paragraph can definitely help law enforcement become more aware of their surroundings. More specifically, it will help them learn how to become more understanding and patient when it comes to communicating with different types of people. There are many different traits that build a good leader. Argumentativeness versus argumentative behavior is found to be traits in leaders. Argumentativeness is harmful to a group when it comes to communication. An argumentative person is just that by nature. Rarely is a decision unanimously voted upon when presented by an argumentative person. When a person is argumentative, they are verbally aggressive and destructive to productivity and the group. Yet, this verbal aggressiveness can be changed into something else to be productive. When it comes to argumentative behavior, this has shown to be very productive in leaders. The argumentative behavior can help bring about certain points that would not be brought up normally by a non-aggressive, assertive, or argumentative person. Once that point is brought up, the group can discuss it. But it takes someone with a certain trait, such as argumentative behavior, to bring about these points (Limon France, 2005). Argumentativeness versus argumentative behavior is a fine line to discuss. Someone with argumentativeness is more likely to be verbally aggressive, overpowering, and very opinionated, not accepting of the views of others. A person with argumentative behavior can actually benefit a group. When the argumentative behavior occurs, certain points are brought up that normally would not have been brought up. Once this window is opened, the group can discuss the issue. But the argumentative behavior has to be present in order to bring about this point. Let us consider that there is no one in the group with argumentative behavior. How will issues arise in order to be discussed? There may be the possibility that one person may speak up. Everyone has different traits. There is likely to be at least one person in the group that will disagree with someone elses view point and voice that. Although they may try to be very nice about it, the conflicting view is still brought up. Some officers who are new to the force feel they have an image to fulfill. They will often abuse their authority and act differently than they normally would in a different role. Attitude is everything when it comes to communication. When trying to improve upon ones communication skills, individually or as a group, much offense can be taken. They may see that they are being attacked because they are not communication well enough or they are just doing something wrong. Law enforcement has been given a bad label when it comes to bad cops, even regular cops, due to their communication skills. Awareness and training classes have been implemented in order to help officers better communicate with the public. These classes focus on paralanguage, hearing versus listening, kinesics, proxemics, and cultural considerations. Paralanguage is basically all other voice characteristics that accompanies the spoken language. Tone, volume, rate, and pitch all can convey different messages. If someone i s speaking in a fast, high-pitched tone, very loudly and fast, it can be easily concluded that they are excited, upset, or anxious. If they are quiet, speaking slowly at a low volume, things such as sadness, depression, shock, and other emotions can be detected. As spoken of before, hearing versus listening is a key factor in communication. Listening is the art of decoding what a person is saying rather than just merely letting their words in one ear and out the other (hearing). Kinesics is any communication that is nonverbal. Communication can be completely nonverbal. Gestures, facial expressions, posture, etc. can give a better clue as to what the person is feeling or what they are trying to communicate. Proxemics is the defining area around a person that would be considered as their comfort zone. A person will become much more alert to the other party once their comfort zone is impeded upon and they are made uncomfortable. When taking into account cultural differences, the most i mportant thing that we can remember is physical touching. Some cultures do not allow it, other encourage it, and what one action means to us may not mean the same thing to a person in a different culture (Pritchett, 1993). These five aspects of communication are crucial when encountering others, especially in law enforcement. Paralanguage is very often used in law enforcement. When an officer asks if a person has anything on them that they should know about, when that person says no, there is a lot of paralanguage happening that clues the officer in that the person is really saying yes. In law enforcement, hearing versus listening is somewhat hit-and-miss. If a police officer is dealing with a drunk man that is about to be locked up for the night anyway, how much listening is the officer going to practice? On the other hand, if the officer pulls up to a murder scene, how much listening is the officer going to practice? He will definitely be practicing a lot in order to gather as much evidence as he can, as opposed to the drunken guy. Kinesics is also a good tool for police officers to use when trying to get down to the real story. Kinesics is basically body language accompanied by speech. One can easil y say that they do not have any marijuana on them, but while they are saying they do not, they are fidgeting, putting their hands in their pockets and walking around. Proxemics is a good tool to use to get someone to talk. Each person has their personal space (usually around one foot from their body). Once that personal space is invaded, their self-confidence and security decreases. When the person sees that the police officer has invaded their personal space, they know they are probably going to search them anyway. Cultural considerations are a difficult concept to keep up-to-date on. Law enforcement and police officers would have to do research if they find themselves encountering many different cultural positions. For example, in the American culture, waving hello or good-bye is a good thing. In other countries, waving is seen as a serious insult. The same goes for the things we say. Therefore, we must be careful in what we say, do, and the way we act around those of a different culture. Inter-Organizational Communication When it comes to inter-organizational communication, a study shows that smaller agencies have the tendency to communicate better with larger agencies. The population and size of an organization depends on the type of communication and with whom to communicate. The studies presented in this case show that organizations tend to communicate with the same type and size of organizations as themselves (Roberts J. Jr., 2007). When speaking of law enforcement agencies today, this seems to ring true. Why would the Federal Bureau of Investigation communicate with the city police of a city with a population of 2,000 people for help, information, or ideas? Let us also look at it this way-why would the city police department of a city of 2,000 people contact the Federal Bureau of Investigation for help, information, or ideas? Placing these studies in the real world today seems to be accurate. We see many organizations of the same size and on the same level communicating and working together, but they rarely go outside of their comfort zone in this regard. For example, after Hurricanes Katrina and Rita, how often did people see the local city police sitting with the state police and military guard to block off roads? How many local organizations were seen getting their feet dirty along with the National Guard? There were more volunteers than this case. It can be guaranteed that it was not seen too often, if any. The success of an organizations communication system depends on effective means of communication, relaying the message, and considering the receiving party of the message. When it comes to productivity and communication within law enforcement agencies, there is little face-to-face contact with those who are sending a message and those who are receiving the message. Let us focus on the managing powers of the organization and communications in that regard. If higher management was to become lax, what would happen to the lower hierarchy? If higher management tightens up and significantly increases communication with the lower hierarchy, what would happen? One study suggests that managers or administrators who monitor progress and work-productivity run the risk of having those being studied turn to more malfeasance in their position. Therefore, the study concludes that trust is imperative when it comes to the managing relationship-in both horizontal and vertical lines of communication. Horizontal communication is two street patrol officers (on the same level of the hierarchy) communicating. Vertical communication would be a street patrol officer bringing c oncerns to the Chief of Police (the Chief being higher on the hierarchy). Being that police work is somewhat discretionary for the police officer, trust is definitely vital in both vertical and horizontal lines of communication. The Chief of Police is rarely able to be in a patrol car, seeing exactly what his officers are doing. Therefore, the Chief of Police must have a certain amount of trust in his officers, as well as the officers for their Chief, trusting him to do what he says he will do. Let us take a look on the other side of things. As stated before, officers have a certain amount of discretion over how to conduct their job. Everyone knows that a police officer will get a free drink from the local gas station or a free meal from the local breakfast restaurant. What would happen if communication and trust all of the sudden became tightened up and enforced? Not only would these little acts be affected, the productivity of the police officer would also be affected. If a police officer is, so to speak, micro-managed, there is more likely to be more backlash than welcoming of the communication. This can cause the officer to become insecure or frustrated at the focus being more on them and cause less productivity in his work (Langbein Jorstad, 2004). Women as Leaders While focusing on what characteristics comprise a good leader, let us also discuss how women emerged in their positions throughout the law enforcement organization to become effective leaders. Women were first introduced to the criminal justice system basically to handle female inmates due to abuse and mistreatment by male employees. Women were eventually moved to mainly work social work and had separate work environments, pay scales, dress code, and duties. Once the economy struggled through the 1930s and 1940s, women were battling for employment positions, or bread winners for the family and were eventually demoted back to being housewives. Despite stereotypical roles, struggles, and sexism, women have proved successful in rising to leadership positions in law enforcement among other types of organizations. Most of this can be contributed to the Fourteenth Amendment and the Civil Rights Act of 1964, both of which grant rights and equal protection to minorities. The factual stories of most successful women in leadership positions mainly include their past of lawsuits of discrimination, struggles with promotions, etc. Yet, these women have proved themselves worthy to be promoted to a high leadership position. While women have not yet met their goal in being treated equally as others, there has been a huge improvement over the years and many women successfully fulfilling leadership positions (Rienerth, 2001). Women have naturally integrated into the law enforcement scene. They have risen to leadership positions just as men have. Our country has made a lot of progress since the 1930s when women were suppressed from working and having household titles other than housewife or homemaker along with many other improvements in other regards. Today, there are many laws that protect the rights of not only women, but other minorities that have face hardships in gaining employment throughout our history. Nevertheless, something throughout all of this has proven successful due to our currently thriving and successful law enforcement agencies we have today. Groups and communication are a critical contribution when it comes to what comprises a healthy, successful, and thriving organization. Continually coaching, involving others, motivating, rewarding, and promoting teamwork can universally help organizations achieve their goals on the small scale and the large scale. In law enforcement agencies, there are many different departments that help the organization function on a daily basis. It is believed that authority or leadership is the reason for the failure or success of the agency. In this regard, leadership is believed to be the solution that can help stop unethical behavior. When a law enforcement agency has much more unethical behavior than others, management and higher leadership in the organization are usually to blame. When management is not consistent in carrying out their duties, communicating concerns, and especially when other employees see that they are not handling unethical employees the way they should, employee performan ce and productivity goes down and risk for unethical behavior rises. The whole organization suffers-tension mounts, low morale, lack of strife to achieve the same goal, and fragmentation of the organization can all occur (Wright, 1999). Suggested Further Research Further research should be conducted regarding the effectiveness of current practices by law enforcement agencies. We can only improve upon what we know we are already doing wrong. First, studies should be conducted on the current practices by different types of law enforcement agencies. These results should be studied then compared to the practices of successful agencies. Once these studies results are gathered, it should be further researched and calculated as to what the agency can do differently or more accurately pinpoint their weak points. Without duplicating the other agencys practices, further action should be taken in order to help what the agency is doing wrong. This can be done through policy and procedure, training, employee performance evaluations, and even staff meetings. Conclusion Established organizations and law enforcement agencies have policy and procedure in place. There should be more in place for each agency that outlines the chain of command and communication procedures. This should start from the bottom with training of new officers. Communication should be emphasized through a well-taught course during training. There should also be refresher courses at least yearly for those who have been with the agency for more than one year. Communication training should also be given to those who normally do not come in to contact with the public also. This training would be for administrative personnel, dispatchers, and office workers. This would be effective because even though these people do not interact with the public on a daily basis, communication still needs to be enforced and improved across the board in order for the organization to run smoothly. With the discussion given on leadership, training could help, but not in the same way communication traini ng would. In order to improve leadership skills and communication in that regard, ethical and equal treatment training would be beneficial. It is very unlikely that a 65-year-old Chief of Police veteran is going to change much just by watching a video. But the training would be very beneficial to those who are just coming into the agency. The same goes for this training also-it should be re-iterated every year to ensure all employees, new and old are staying fully trained in all regards. In summary, communication is the root of all beginnings of any organization. First, the organization must be established. Then the hierarchy must be constructed. From there, communications among leadership and those on the lower part of the hierarchy must be effective in order to achieve the organizations goals. If they are not being met, the solutions or methods discussed in this paper should be applied. Remembering there is a sender, receiver, and a channel through which a message is sent is essen tial to remember. The channel is they pivotal point in which the message can be effectively sent or effectively lost. The passive receiver concept must also be taken into account. When this is detected, either the channel for the message needs to be changed or the receiver needs to be addressed. Listening versus hearing impedes much progress due to party not fully understanding the message of the other. When leading a group of people, it is important for the teacher to effectively utilize their methods. One of the most important methods of ensuring the message is effectively conveyed is asking the question why? This opens up the listener to much more broad thinking to come to other, possibly alternative, ideas. A law enforcement officer dealing with a mentally handicapped person would communicate with that person differently than a sober, belligerent, 250 pound man. Understanding the other partys situation is very important when dealing with law enforcement. Leadership plays a role in everything that is discussed in this paragraph. Whether it is training, on the job work, or providing awareness, leaders are responsible for their employees performance regarding communication. This is where trust is fundamental for law enforcement agencies-vertically and horizontally in the hierarchy. If there is no trust between police officers and their Chief of Police, work-productivity will suffer due to low morale. This low morale will come from the officers thinking, If the Chief doesnt care, then why should we? Thus, leadership and communication go hand-in-hand when it comes to managing an organization and keeping that organization thriving and successful.